Disappointing experience – Ackermans Yeoville refused to honour displayed price

Disappointing experience – Ackermans Yeoville refused to honour displayed price

I am extremely disappointed with my experience at Ackermans Yeoville today.

Three days ago, we saw a cellphone displayed at R1,799 (save R200). We took a photograph of the price display as evidence.

We returned today to purchase the cellphone. When we arrived in the morning, we were told that the store's system was down. We therefore left, went to get cash specifically so that we could return and pay for the phone, and came back to the store.

When we returned, the cashier and manager suddenly told us that the cellphone was now R2,599.

We explained that we had seen and photographed the cellphone advertised at R1,799 and that we had already attempted to purchase it earlier that same day, but the manager refused to honour the displayed price and also refused to escalate the matter.

This is extremely frustrating, particularly because we made a genuine effort to purchase the cellphone at the advertised price and even returned with cash after being told the system was down.

I am requesting that Ackermans investigate this matter and honour the R1,799 displayed price. I have photographic evidence of the original price and can provide it if required.

I hope Ackermans will address this properly rather than simply allowing customers to be given one price and then charged another.