Disappointing customer service

<p>on sa****ay (28/05/2016) I went to Ackermans in Flora Centre to return an item. I went in just after 9am which was also just after the store was opened. I spoke to the lady at the store who was also at the door and indicated to her that i wished to return the item i had. She took my slip signed it or whatever process they follow when you return an item. the lady then said i can go in and look for another item to exchange. I said to her i did not want to exchange the item, i wanted to return it. That was when she said to me I would have to wait as there is no one at the tills yet to assist me. I then asked here what time will there be someone at the tills and her response was a mere " I dont know". </p> <p>This meant i could either walk around the store until there was someone at the till or go to other stores and come back.</p> <p>So what is the point in opening at 9am yet there is no one at the tills to assist when you want to return items or even pay ones account?????</p>