NC
Ndaona C

1 reviews | Active since May 2019

17 Jun 2020, 16:02

Disappointed with baby clothing size labeling

On Sunday afternoon I bought a baby winter grow for ages 12m-18m at Keywest Ackermans. I confidently threw away the receipts as well as put the baby grow on the wash. To my surprise when I tried to dress my 9 month old baby boy , the buttons wouldn't even close; it was too small!!. I am an unemployed mother of two and every purchase I make is seriously thought of as money is hard to come by. I spend R200 on a grow that I can't return and not even use. I am extremely disappointed with your product Ackermans. Had I bought a size 6-12mo it would be understandable. But this was pure misrepresentation of your product. Am a disappointed poor mother who can not afford to throw away R200

0
Replies (3)
Ackermans
Ackermans's reply18 Jun 2020, 08:22
Official
Good day Ndaona,

We appreciate the time taken to notify us of your dissatisfaction.

 Please give us the opportunity to resolve the matter. We will contact you soon to address the complaint.
  
Kind regards, 
Ackermans Customer Service 
Ackermans
Ackermans's reply18 Jun 2020, 15:44
Official
  Good day Ndaona, 

We have been informed that you have been assisted and the relevant feedback has been given to you. Thank you for bringing this to our attention. 

Kind regards, 
Ackermans Customer Service 
oG
NC
Ndaona C's update19 Jun 2020, 15:28
Reviewer Update
Thank you for your response and feedback. I managed to exchange the baby grow for another one. I greatly appreciate your assistance.