Disappointed Customer

I had gone to the Ackermans in Middestad Mall in Bellville. I ahd gone there to return an item, When I got there, the sales consultant gave me attitude and refused to do a refund for me without the original card that I paid with. I had informed her that the card got lost and I had to replace my card. She was still adamant that she is not able to do the refund without the card. I left the store so disappointed and annoyed as I have never had that experience before when returning a product.