DISAPPOINTED CUSTOMER

After spending almost the whole morning trying to get through to Pinecrest centre branch I finally got hold of them. And was advised the reason they are not answering the phones is because their store is closed. So I asked what happens to my laybye hence the reason for my call is because I wont beable to collect it on Thursday the day of the final laybye date but Saturday I was then notified that all laybyes have been moved to Hillcrest. Shocked angry i asked who then was suppose to notify us as customers no that is Head office job. Till today I have not received a call notifying me of this inconvenience. I think Im more dissapointed because I have done laybyes before at ackermans and never experienced any problems. But now I see how pathetic they are, and how they have absolutely no regard for their customers.