Disappointed

I am so disappointed at Ackermans. What happened is that I was made to join a policy out of my consent. The policy was canceled but today I went to Ackermans to check if everything was in order only to find that the amount of the policy is there. When I called head office I was told I have to call a certain number to get a reversal. I mean how do I still be charged for a canceled policy? Why do I have to pay for something I have no given my consent for? I don't even know who is the benefiary of that policy should I die.