Disappointed Ackermans eastrand

I am really disgusted by the poor and appalling attitude by a staff member of ackermans eastrand mall.

I bought items worth R1500 for my daughter at kempton square Ackermans and the cashier mistakenly punched in an item twice so they have to reimburse me. I leave close to east rand mall, I called customer care and they told me I can go to any nearest Ackermans to get a refund or pick up another item of choice. I went to east rand mall which is closest to me..

Upon arrival I picked up the item equivalent to my money and also picked up other things as well. I explained my situation and the cashier called another person to assist by the name Themba M.

He was very disrespectful, he told how he cannot help me because Ackermans in kempton is not the same as east rand and that he will be short of stock and so on and so forth.

Imagine as a customer, I am being told about how Ackermans is being managed and controlled.. this is really unacceptable. He didn’t acknowledge the fact that I have been inconvenienced.. he didn’t apologise whatsoever…

He should be cautioned immediately and should be advice as well, he shouldn’t be too comfortable as he doesn’t know which client he is dealing with in the first instance.