Disappointed

About two weeks back i received an sms that i have been selected to apply for an Ackermans account. So i went online sent my application and uploaded the necessary documents. Few days later i received an sms & email that my account application has been finalised and successful, i should go to a store to activate my card. I went to Ackermans Kathu Village mall and i was told my sms is incomplete they can not help me because it does no have a qpc number. I kept on receiving the sms's so i called the customer care, the agent told me that the qpc number is not sent to me the store should call them when i get there so they can foward it. I went back, the cashier called head office and i waited for almost an hour for the number but it was never sent. The cashier wrote down my details and promised to follow up and call me but he never did. Fast forward... Yesterday i received an email with my monthly statement. I called customer care again, i was told that they did send the qpc form to Khathu village mall and it has been sent more than once already i should go and check. I went to the store again and they told me again that they haven't received any forms with my name. I called customer care again and they sent me the very sms they had been sending which has no qpc number. I am really tired of this whole up and down somebody clearly isn't doing their job, i just don't know whether its head office or the branch. I am really disappointed. If there is no account just stop sending me the sms's to go an activate the card.