1 reviews | Active since Jan 2017

31 May 2018, 10:20

Disappointed

I spent an hour in this store with minimal assistance. I literally had to beg for service where it should be given voluntarily as customers make a business. I was looking for a size in a certain girl coat and I had to make a plan by phoning people from a different centre to find me the coat. Mind you they do not work for you. Ackemans you can do better than this. It's a month end morning but there's only one cashier assisting a rather long queue. The level of service should be consistent from store to store despite the demigraphic which is not the case for your Thaba Nchu store. No sense of courtesy at all and I doubt I will buy here again.

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Replies (2)
Ackermans
Ackermans's reply31 May 2018, 11:55
Official

Good day Moipone,

We appreciate the time taken to notify us of your dissatisfaction.

We appreciate your feedback and will ensure that your query is escalated to the Divisional Sales Manager for investigation. He or she will contact you shortly.

Kind regards,

Ackermans Customer Service

Best regards,

Ackermans
Ackermans's reply05 Jun 2018, 10:13
Official

Good day Moipone,

We can confirm that the Divisional Sales Manager has been in contact with you and that your complaint has been resolved. Thank you once again for bringing this to our attention.

Kind regards,

Ackermans Customer Service

Best regards,