DIFFICULTY IN CHANGING MY TITLE AND SURNAME
I was not treated well by one of your call centre agents when I was buying a cellphone at Ackermans Da****rt. The cashier has to call your call centre to request an OTP as I didn't have my cellphone that is linked to the account. I introduced myself as Dr. X, and requested that be changed on your system. It was not the first time I requested the title to be changed. The lady said she cannot change the Title, she requests qualifications. I have requested the same from Mr Cishe in January, and he never responded. I am attaching my ID and my qualifications, please change my surname and my title. I am a Dr, I worked hard for that title.
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Ackermans's replyOfficial
14 Jun 2023, 09:45Good day Dr. Sikumba
We do apologize for the inconvenience caused to you, the well being of our customers is very important to us. Kindly be advised that this matter will escalated to the relevant department, who will provide you with feedback.
The Ackermans Team
We do apologize for the inconvenience caused to you, the well being of our customers is very important to us. Kindly be advised that this matter will escalated to the relevant department, who will provide you with feedback.
The Ackermans Team
Ackermans's reply14 Jun 2023, 09:45
Official
Good day Dr. Sikumba
We do apologize for the inconvenience caused to you, the well being of our customers is very important to us. Kindly be advised that this matter will escalated to the relevant department, who will provide you with feedback.
The Ackermans Team
We do apologize for the inconvenience caused to you, the well being of our customers is very important to us. Kindly be advised that this matter will escalated to the relevant department, who will provide you with feedback.
The Ackermans Team