different Ackermans same poor service

<p>I went to collect clothes that i had put on laybye at the Ackermans in Elloff street in johannesburg, when i went to collect the clothes it took then 45 minutes to go through the list of 15 items i had purchased. the lady assisting was so slow it was rediculous and i had to at some point tell her what to do to move the process along.</p> <p> </p> <p>then i went to the highveld mall (Witbank) ackermans to get a return a few items, when i got there i was told that i could not receive my cash back because i did not have the bank card i used to pruchase the items. the terms and conditions stipulates on the back of the receipts from Ackermans do not mention anything about my having to produce the bank card i uesd to make the purchase. </p> <p> </p> <p>i have sent a complaint to Ackermans as i cannot make a call to complain, i week later i have had no response from them.... the customer service from both shops was so poor i wonder how they manage to keep their shops open.... i am gravely disappointed in this company because i always held them to high standard.</p>