DESPICABLE turn around time for online order and customer service

Hi,

I purchased a big order from Ackermans clothing online on the 25th May, I got a message saying that the order would be delivered on the 31 May, still no order and today is the 9th of June. Terrible customer service, which online order especially coming from within country takes more than 2 weeks to be delivered?????? My Temu orders have had a quicker turn around than this.

I was phoning them non stop last week, to see what is the deal with my order and why has not been delivered, they had many different replies to me, first it was it still in transit (rubish), then they blamed it on me that I missed a call from the courier and I must now go in to a nearby store to collect it but I havent even recieved any information on that and they dont know even know where the parcel has been dropped, but again rubish because I got no call from the courier service and I even got an email on the 31st saying that there's been a delay in my parcel...I finally got through to a manager and she can't even help because 'it's not her department' and the other so called department is just not replying to her. What customer service is this?????? Absolutely shocking experience dealing with Ackermans.

At the rate they going as well as delivering my parcel my daughter will have outgrown the shoes and clothes.

JUST TERRIBLE