Delivery lost my parcel.

Ackermans has the worst customer service and they do not care about their customer at all. I placed an online order for delivery on the 10th of December 2024 until this day I have never received my delivery because they decided to go and drop it somewhere where I don't even know, apparently it's a JHB Hub. This people never bother to check with me if I got delivery let alone sending me delivery confirmation email. I have been calling them since last week Thursday for my delivery until today there's still no proper feedback with my parcel. I have spoken a lot of people and managers are always no where to be found, they will never call you back. There's 3 tickets logged and never resolved however they're closed. I spoke to Ongama, Busiswa Anganathi Thandeka Samkelo naming the one's I remembered and still no resolutions to my lost order. Ticket *** not resolved. Your ticket ‪***‬ – Inbound Call from caller ‪********* – has been closed.But resolved. Your ticket ‪***‬ - Inbound Call from caller ‪******** - has been closed.But not resolved. Your ticket ‪***‬ - Outbound Call to caller ‪********** - has been closed.But not resolved. I constantly get emails stating ticket closed however nothing has been resolved. Worst company to shop at. My order has dis in thin air and ackermans doesn't care.