Deeply Disheartened by Ackermans' Neglect During Medical Crisis

I am extremely disappointed by the way Ackermans and their credit collection department handled my account during a time of medical hardship.

After being temporarily medically boarded, I informed their team that I was unable to pay my account due to my health and financial situation. At no point was I informed that I had access to a **hardship benefit**, which I now understand I was paying for monthly. Shockingly, I only learned about this benefit recently—*after* the window to claim had already expired.

I also sent an email to **Justin Davids**, who I understand is a supervisor or manager, and explained my situation. He never responded. Today, a collections agent confirmed that although the hardship benefit is reflected on my account, I am no longer eligible to claim it because the period has lapsed.

I am horrified that during a time of extreme need—when support and communication were critical—I was left completely uninformed about a benefit I was paying for and entitled to. This feels like a serious failure in basic customer care, communication, and ethical conduct.

I feel truly disheartened and let down by Ackermans. I expect this matter to be investigated urgently and steps taken to ensure this doesn’t happen to others in need.