De*****ed customer

Ackermans customer service sucks big time. So I after I had made my purchases for Christmas on my ackermans account, I received an SMS on the 13 Dec 25 stating that I have received a limit increase and my limit went from R11050 to R13050 and my available balance is R3864 to shop. My next purchase was for R684, and in my mind I was budgeting to leave a balance for school clothes. I then made another purchase on the 22 Dec 25 for R1898 at Pep, first time they put the transaction through, it said the transaction has been reversed. They then put it through again and it went through. Now if I make my calculations there should still be a balance of about R1200 available to shop. To my surprise the balance shows -R214 and 0 available to shop!!!! So I want to know how is it possible. I called the same day and they blocked my account because I failed authentication and advised me to send my documents to unblock and promised that an agent will call me back! I did so immediately!!!! Mind you it is not the first time that they had blocked my account for failed authentication!!! It is always such a nightmare to deal with customer service, its like they hear me however they ain't listening. No one called me back.

I called again on the 29 Dec 25 and spoke to Aziza who did not answer anything I asked her, instead advised that she was going to unblock the account. (Which i did not call for that). I asked her but what is the balance since that was my issue, she says please hold i will put you through to customer service.

Wow, I then spoke to Lorna. When I asked she said that I have no credit available, because the statement shows that the limit increase settled my entire shopping for December 2025. Mind you I had made payments in between. How is that possible, as it was never the case before. What would have happened if I had not received the limit increase. My account was still in tack. Ackermans pulled a fast one on me and *****ed R1200 from me. Im paying that balance up and I will be closing my account!

I can see that none of these complaints is even attended to! Weak! Very poor customer service.