De*****ed by ACKERMANS store Bara mall

My account was de*****ed in 2024 December in Soweto and Johannesburg South. New card issued and cell phones changed at Bara mall store. Went to the store to seek information regarding the card issued and to my amu*****t store doesn't keep records of cards issued manually, they don't keep ID copies/Request a copy when they issue new cards. Old card was never canceled but new one issued. I am still using my old card to do the monthly payment. Was told investigating will take 30 days till today no response. Forensic department lie to their teeth about not receiving any communication but I have been communicating with them since late February 2025.No reference number, no accountability with this company. I went Bara mall stores that are affiliated to ACKERMANS and got a shock of my life that I am not the only one who is de*****ed from the cards that were issued by ACKERMANS Bara mall. They run a syndicate with call center and the company doesn't take any responsibility to make sure customers are protected. I am pleading with anyone that has experienced similar fate with ackermans to come forward as will be forwarding this matter to my attorneys. Will go into Facebook and Twitter to hear other customers experiences with ACKERMANS. Worst decision ever done to open an account with these ****mers.