1 reviews | Active since Nov 2011
4 July 2018. Went to Ackermans for a store card. The person helping me did not seem very enthusiastic about helping us and did not seem to understand basic math. He did not understand that he cannot subtract the same amount twice. The application was (of course!) denied. I phoned the call center and all they could say is the reason was because of affordability. Which is funny as I have app**** for a lot of credit in the past and has never been declined. When I said it is because the person that helped me made a mistake and I want to go back and fill the form in myself they said I must wait 6 months! I tried to explain that their employee made a mistake! They did not even listen. They could not even spell my name correctly. Maybe that is the reason!
Good day Lisl,
We appreciate the time taken to notify us of your dissatisfaction.
Please give us the opportunity to resolve the matter. We will contact you shortly to address the complaint.
Kind regards,
Ackermans Customer Service
Best regards,
Good day Lisl,
We appreciate the time taken to notify us of your dissatisfaction.
Please give us the opportunity to resolve the matter. We will contact you shortly to address the complaint.
Kind regards,
Ackermans Customer Service
Best regards,
Good day Lisl,
We have been informed that you have been assisted and the relevant feedback has been given to you. Thank you for bringing this to our attention.
Kind regards,
Ackermans Customer Service
Best regards,
Good day Lisl,
We have been informed that you have been assisted and the relevant feedback has been given to you. Thank you for bringing this to our attention.
Kind regards,
Ackermans Customer Service
Best regards,
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