Deceiving and pooooooooor customer service

Extremely disappointed with the service and misleading merchandising at Ackermans Jabulani Mall.

The store advertised “R30 on ALL CUBE ITEMS,” yet promotional items, non-promotional items, and full-priced items were all mixed together in the same section. As customers, we shop based on the merchandising displayed by the store — not by checking SKUs or production years on tags.

If certain items were excluded from the promotion, they should have been properly separated. Instead, everything was placed together, creating the impression that all displayed items formed part of the R30 sale.

The situation became worse at the till point. The cashier was dismissive, did not greet me, and when I requested to speak to a supervisor, I was pushed aside so the line could continue moving. Customer Service was contacted 3 times while I was still in-store, and I was promised a callback after management was consulted — I am still waiting.

This entire experience reflected poor customer service, poor merchandising standards, and a lack of respect for customers’ consumer rights. I expect Ackermans to take accountability and honour the advertised promotional pricing based on how the items were displayed in-store.

If it were possible to attach images here to see the lack of their store merchandise, I was.