TB
Tilly B

1 reviews | Active since Dec 2012

12 Sept 2017, 10:55

Deceased person gets a pre approved card

So imagine my surprise as I opened the post today and get a pre approved card for my dad - he passed away almost 3 years ago - do you really want to give him a card? I think it would be scary as hell if he rocked up at one of your stores!

Seriously people that is just disrespectful!!!!!!!! I am very glad my mother did not open this you would have had her in tears once again!

0
Replies (2)
Ackermans
Ackermans's reply12 Sept 2017, 11:22
Official

Good day Tilly,

We sincerely apologise for the service failure. We are investigating where the failure arose and will ensure that it does not happen again. Please provide us with an alternate contact number, as the relevant department would like to contact you regarding your complaint on Hellopeter.

Kind regards,

Ackermans Customer Service

Ackermans
Ackermans's reply12 Sept 2017, 15:30
Official

Good day Tilly,

Thank you for bringing this to our attention.

Kind regards,

Ackermans Customer Service