LL
Lizelle L
1 reviews | Active since Sept 2018
18 Sept 2018, 12:02
Debit with refund amount
We bought clothes at Ackermans Parys with a debit card. We took shoes back and they did a refund. After three weeks the refund did not reflect on my bank account. I went back to the store and after 2 days they gave me the money in cash. Two months later they debited my bank account with the refund amount. Customer service and the manager at Ackermans Parys could not help to solve this problem.
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Lizelle L's updateReviewer Update
18 Sept 2018, 18:04Will you please pay attention to this problem
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Lizelle L's update18 Sept 2018, 18:04
Reviewer Update
Will you please pay attention to this problem
Ackermans's replyOfficial
19 Sept 2018, 08:03Good day Lizelle,
We are investigating where the failure arose and will ensure that it does not happen again. Please provide us with an alternate contact number, as the Divisional manager of the store would like to contact you regarding your complaint on Hellopeter.
Kind regards,
Ackermans Customer Service
Best regards,
Ackermans's reply19 Sept 2018, 08:03
Official
Good day Lizelle,
We are investigating where the failure arose and will ensure that it does not happen again. Please provide us with an alternate contact number, as the Divisional manager of the store would like to contact you regarding your complaint on Hellopeter.
Kind regards,
Ackermans Customer Service
Best regards,
Ackermans's replyOfficial
21 Sept 2018, 10:47Good day Lizelle,
To date we have not received any response from you.
In order for us to assist you with your complaint, we await your response.
Kind regards,
Ackermans Customer Service
Best regards,
Ackermans's reply21 Sept 2018, 10:47
Official
Good day Lizelle,
To date we have not received any response from you.
In order for us to assist you with your complaint, we await your response.
Kind regards,
Ackermans Customer Service
Best regards,