death claim

I'm very hurt and dissapointed in writing this complain so late..hollard under ackermans. date of my 1st claim was on the 5th of august but nothing has been done even today.today I went to sebokeng hospital for the doctor to fill a claiming documents that required the deceased medical information. We payed R420 to get the deceased file then had to take it to the doctor to be filled.the doctor didnt fill section B as it required the same details that he all ready filled. After that I called hollard very dissapointed to hear the won't help if the document is incomplete.i went back to the hospital again dissapointed to be told that the doctor filled required information and he signed and wrote hus contact numbers if hollard needs to query and that the hospital can no longer do anything.unfilled information which is section B requires date wich de deceased past on and the date wich the deceased diagnosed. wich is all ready being filled in other parts of the medical form.<br> <br> policy number:ACKPOL***