1 reviews | Active since Mar 2018
Day light ******* at Ackemans
So Ackermans has decided to add some Family policy things from their third party friends i don't know about , Family protected things i never agreed to , nor did i sign that am giving them permission to deduct the amount on my account , last month i paid 1000 towards my account and the statement I received (which I just downloaded again) shows my balance to be 5004.93 , i paid 1000 towards that to my surprise when i receive the statement this month my new balance is 4619.93 , How do i pay a 1000 and only 400 or paid towards my account ? even the stupid Family protected plan don't amount to 600 , I called the call center and spoke to this guy and he gave me such a stupid condescending explanations that from their system its shows that my balance was 5.8 at some point that's why on am 4.6 no after paying the 1000. had to go back 3 month full statement to have a look at what he is saying and to my surprise again , the stupid products added to my account have been taking almost all my monthly installment , I mean am paying 550 installment towards my account and my account only get 223 from the whole 550 the rest of the money goes to some stupid product i didn't give concern for , Am lost for words because from my understanding i would be far as with regards to paying off this account , but people at ACKERMANS feel they need to keep us at their leash with stupid payments we don't know about. i mean i don't enjoy paying your stupid account , i paid the 1000 so i can fast track all this nonsense but even with the 1000 you still want to rip me off, its actually amazing that you guys have been ripping me off all this time and i wasn't aware because i was paying 500 ,550 and it didn't make my difference to my balance , its a blessing I paid the 1000 and i had to see for my self that I have been ********** for so long , its actually quite disgusting such a reputable company ripping people like this , we come to you because we trust we will be treated fairly but this it's just beyond me ,. You will be hearing from me this all this mess is sorted out , there in no way in hell am going to pay 1000 on a 5004 balance and the statement comes back with 4.6 no ways , You guys are not the only people am paying and mind you , you are the only people who include third party products in your customers accounts , i have never seem such lack of respect for customers , I have proof of statements from you, You will be hearing from me that's for sure
We appreciate the time taken to notify us of your dissatisfaction.
We appreciate your feedback and will ensure that your query is escalated to the Relevant department.
Kind regards, Ackermans Customer Service
Best regards,
We appreciate the time taken to notify us of your dissatisfaction.
We appreciate your feedback and will ensure that your query is escalated to the Relevant department.
Kind regards, Ackermans Customer Service
Best regards,
for some weird reason some of the call center people we get when calling the call center are not able to answer or give us a clear understanding of what i going on in our accounts , not sure if it's lack of one understanding their role or the lack of interest in ones Job , Had spoken to Natasha the first time i called the call center i doubt we would we here now , but water under the bridge . I was helped and am glad this matter has was able to be resolved.
Thank You Natasha for the explanation and the Patience you showed me today , that's what we call professionalism and competence in ones work .
I will wait for the email about the insurance people .
Kind Regards
for some weird reason some of the call center people we get when calling the call center are not able to answer or give us a clear understanding of what i going on in our accounts , not sure if it's lack of one understanding their role or the lack of interest in ones Job , Had spoken to Natasha the first time i called the call center i doubt we would we here now , but water under the bridge . I was helped and am glad this matter has was able to be resolved.
Thank You Natasha for the explanation and the Patience you showed me today , that's what we call professionalism and competence in ones work .
I will wait for the email about the insurance people .
Kind Regards