MG
Mardel G

1 reviews | Active since May 2015

11 May 2015, 13:41

Dameged Item 3rd time unlucky

I bought a Dino onesie for my little one. First return torn at the seem between the legs second time same issue plus the staff was not able to assist me with a return due to load shedding. I then went to another branch that informed me that because it was the same item same size the Irene branch could have assisted me but instead of helping me they send me to another branch. That was time and petrol wasted. I went back to the store and spoke to William the Manager that appoligaised for the inconvenience but it does not make up for my running up and down due to his staff being ***********.Now for the 3rd time I had to go back with the same item same quality issue and this is in a matter of 5days. Poor quality and poor customer service!!!

0
Replies (1)
Ackermans
Ackermans's reply11 May 2015, 14:10
Official
Hello lolapotta 123,

We apologize for the inconvenienced caused by the lack of service and the poor quality Item.

We have escalated your query to the relevent Department that will be in touch with you shortly.

Kind regards,
Ackermans Customer Service