damaged goods

i bought a boot for my daughter 2 months later it was tonned i never kept the slip and i called the store to advised them regarding this i spoke to Tabi and she requested me to go on saturday that week which i did but i forgot her name . however i spoke to Mpume regarding the issue and i was given the boot at the marked down price and i had to forfeit the rest of the money. i called the contact centre wanted to query this several times nobody could up anything on their system regarding my query however i was forced to repeat myself each and evrytime , am using my phone to make calls regarding this matter and am employed its not like im bored to make follow ups regarding this. the store manager called me regarding this we spoke regarding this fortunate enough she could remember me and she promised to callback following day till now nothing from the store