Damage goods

Yesterday (28 May 2022) I was Ackermans Ladysmith Murchison to buy a school bag , just before getting to the car to get home I noticed that the zip was broken. I then went back to Ackermans to change it, I got there I explained to the gentleman that was at the door , he then instructed me to go to the 1st till , got the the 1st till and explained to the lady that was there, she introduced me to get another bag, I did that when I went back to her she told me to join the que I was not happy about that and I told her because that a fault from them not to check the bag and also have damaged good in the shop. I the went to Andile who was at the door and told him that I don't want to join the que can then please assist me because I had left my 6 year daughter outside he said he can't he directed me to the supervisors that were on duty 3 ladies which one of them was Nonkuh I didn't get the name for the other because they were not wearing name tags.I explained my story to the lady they said I should join the line also I then explained to them that this is actually a factory falt and the lady at the till was supposed to check when I was paying the answer I got from the 3 supervisors was " I WAS ALSO SUPPOSED TO CHECK THE BAG ITS NOT THEIR FAULT" I should go and join the que which had more than 20 people on it and the was only 3 people working at the till and that time the que was moving slowly, Imagine having to join the same long que that I had just joined 30 minutes ago I was very upset. Another thing whole I was walking to go speak to the 3 supervisors Andile was talking at the back saying "HIS TIRED OF POEPLE COMING TO HIM TO COMPLAIN" ok I went back to join the long que again , while I was at the till waiting to be assisted the same lady that refused to help me was talking to another ladysmith at the till saying "WHERE IS THE IS CHILD NOW BECAUSE THE LADY SAID SHE WITH THE CHILD LAUGHING" i heard that ...yes I was with the child when I came to buy the bag originally ...obviously I am not taken seriously.....Finally got the the till cashier went to call for an override on the radio no one come we waited about 8 minutes she went and called again "override " someone eventually came after 15 minutes.once I was done paying I then heard a lady saying put this away it's damaged ...my question why was it there from a 1st place.

All I want to say is the service was shocking and the 3 supervisors couldn't assist me but the were doing nothing all 3 of them the were on their phones 🤔 watching movies or tik tok I'm not sure.

Check this on your cameras all evidence is there