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Hello Peter,

I hope you are well.

I am writing to formally complain about the service I received yesterday at the Birchacres Ackermans store.

I exchanged clothing items with a total original value of R550, which were purchased in December. During the exchange, I was informed that only R417 could be credited, as the system allegedly adjusts the value based on the purchase date. This resulted in a loss of R133, which was neither explained properly nor communicated at the time of purchase.

I find this practice unfair and misleading, as I was not informed that exchanging items purchased in December would result in a reduced value. The items were in acceptable condition and presented for exchange in good faith, with the expectation that their full value would be honored.

I kindly request a clear explanation for this deduction and a review of the exchange value, as I believe I should have received full credit for the items exchanged. Please also advise where this policy is stated and why it was not disclosed to customers at the time of purchase.

I look forward to your response and a fair resolution.