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Ackermans at Westgate mall sent me a voucher an expired laybye, then same day I used 1 voucher for a new laybye now I went the to use the 2nd 1 that they printed out for me , yoh they told me it has now funds then I gave them my ID for them to retrieve the other voucher, the guy was very angry telling me he want us an sms I got and I did explain to him to check his system as I gave him my rewards card yoh he refused telling me they can't help me without the sms , can this be resolved as soon as possible because I feel ****, the voucher was issued on the 24 November around past 3 the cashier was tshegofatso please I need that voucher