Customer threatened by staff memeber.

I am utterly disgusted by the service I received in one of your stores (Ackermans Midway Crossing). I went in exchange an item my mom had purchased the day before. Nomfundo Zwane who assisting me showed no interest as she was doing the exchange, after she had done the exchange and dumped the packet on the counter without informing me whether or not had indeed changed the item, she left me and carried on with her work.

After five or so minutes of waiting aimlessly I went to another employee to ask for assistance that's when Nomfundo responded and advised that she has done the exchange. When I asked her as to why she didn't tell me she responded with attitude and raised her voice on me. From there it escalated further and she was screaming on top of her lungs and mouthing profanities and ended it with a threat.

I laid a complaint with Ackermans head office on the 12th of October and spoke to Somila (call reference 732521) and was advised that they will get back to me within 3 days. No feedback was received until I made another call on the 19th of October and spoke to Somila again and she told me that the Ackermans area manager will get back to me before COB.

To this day I have not received any response and I fear if she really meant what she said. I would like for Ackermans to acknowledge my complaint and do something with it so that staff members will know not to misconduct themselves in the working environment.