Customer Service lacking

<p>I app**** for an account during the past month. I received an sms stating<br />that my application was declined as I'd failed the credit check. I knew this<br />couldn't be possible as my credit record is clear so I phoned your accounts<br />department to follow up. I was subsequently told that my application was<br />cancelled as I failed to answer my phone I.e it had nothing to do with my<br />credit record. I then resubmitted my application on 18 April and am still<br />waiting for someone to phone me.</p> <p>&nbsp;</p> <p>Please, with immediate affect, remove the reference to my so called "failed credit check" as this is not true.</p> <p>Please contact me ASAP!</p>