Customer service

Ackermans Durbanville really need to have a look at their staff, maybe give them some training in customer service and also how to handle issues..

I have an account, which I am aware I had to pay my monthly fee, upon walking into the shop I purchase some items.. I handed my ackermans card to the lady and was waiting for her to ask how much I am paying.. She struggled to scan items on system which took her about 5 minutes without asking for assistance..

Then she took my card... Scanned it trice and told me it was declined...... Mmm. Zoo am either very stupid... But that Is a card where I can purchase items on or so I thought....

She did it again.. Printed a slip and told me I have no credit ailable... Take in consideration I only opened this account to have a record and by small items to keep active..

My question

How is my account declined? How have I no credit available?

The lady behind the counter had no clue, did not even know what number to call for assistants.. HOW ARE YOU GOING TO INCREASE SALES WITH THAT ATTITUDE... AND THEY GET PAID TO DO WHAT?

I am not even mad at the cashier... But mostly disgusted with ackermans for the low standards..

Nevertheless I will be closing the account because I think there is a lot of shops that are happy and willing to have clients...