Customer service

Service i received at customer service is very bad i was looking for item because on the price tag doesn't specify.Someone at customer services by the name of Lindokuhle Nxeles told me that he checked at the location that i stay in there is no stock, he /she advised me to check on online store how will i check online while the price tag doesn't give full details like the name of the shoes., i asked he/she to check other branches or province he/she close my ticket my matter is been resolved but is not resolved i m really **** off i m a customer i need better service