CUSTOMER SERVICE ?? - A THING OF THE PAST FOR ACKERMANS !!!

i am at the point of CLOSING my fairly new account and sending ACKERMANS to POT!! I am disgusted and totally annoyed. I made an account payment on the 29th June to my account, I specifically made the payment as an immediate payment so that it would reflect on my ac**** before my payment due date. I've just checked my account online and my payment has stilll not been allocated to my account. This is not the first time i'm paying my account via online banking last month and i did the exact same thing and the funds were allocated to my account. I checked my account statement for an email address to query this. After receiving sms's about my unpaid account i was becoming furious and started doubting myself as to whethher i actually did make payment. i checked my beneficiary payment history and low and behold it was there. i emailed the proof of paymenton the 1 July to the email address on the monthly statement - *** and to date NO RESPONSE - mind you this is the same eamil address if there is a query on y our account - which so bodly you can only query within 30 days - what a joke - if your emails is not even answerred or acknowledged in a week. In the mean time - i am recieving sms about an unpaid account which is driving me insane!!! I ABSOLUTELY REFUSE TO PAY ANY INTEREST FOR THE DAYS THAT THE PAYMENT HAS NOT BEEN ALLOCATRED TO MY ACCOUNT- THAT IS NOT MY PROBLEM!!! GET YOUR HOUSE IN ORDER!!