*********** customer service

I sent an email(ref (#CSA0015QC)(KVBR254) to ackermans customer service to query about my account, I received a response from Slindile tyobeka that i should call tenacity and their team will assist accordingly. Tell me why was i sent from pillar to post stating that I've called an irrelevant dept. I spoke to Bulelwa who said they transferring me to Ackermans, spoke to Zinhle also transferring me to relevant dept. ended up with Sthembiso who had zero interest in my query as well..till now i still have an unresolved query because of *********** staff who claim to be working in customer service!! which service exactly?? I need my money credited back to my account and my limit reduced coz I never gave anyone authority to increase it as and when they feel like it!! the sooner I finish paying the sooner I can close this nonsense of an account!!