Customer Experience

The store assistant by the name of Ellen Riba was very rude towards me at your eastgate store. She knows little about customer experience. I'm doing shopping at Your store with my family, I had just walked in. She Rudely approaches me and tells me I should not fit the clothes on The store floor and should go to the change rooms when I was not even fitting any of the items on my daughter. I ask for her name and she cheakily calls the store manager and rudely tells me that if I want to complain I must go to the store manager as if to insinuate that she could not be bothered whether or not I complain. As soon as I realized the kind of person I was dealing with I ended my interaction with her as not to let her spoil my \good Friday\". I left the store. She needs to be taught what customer experience is, it's not what she thinks is right or wrong but the customers perception that counts. We all make judgement errors but the least she could do is acknowledge my feedback and sentiments Instead of being defensive, this will not help as it simply means she will continue treating other customers the same way she treated me and be cheeky as she was to me today when giving her the feedback."