Customer DONT-care

I opened an account online with Ackermans, i received notification that i had been approved etc. I was unsure whether or not the card will be posted to me or if i needed to go in store to collect it. Decided to phone the customer care department to find out, WOW is all i can say. The lady i spoke to was SO rude. She had serious attitude and treated me like i was an idiot, when all i was asking her, is if the card gets posted or if i must collect in store. She just kept talking over me and asking me the same thing over and over again. I eventually told her to have a nice day and hung up. Tried again this morning, got through to someone else, they too were very offish. I think your customer CARE (do they?) personnel might need some more training or guidance on how to be more helpful and friendly to their customers. This leaves a bad taste in my mouth, not sure i want to finalize my account now in case i need to deal with the customer care department again for any reason.