mS
mark S
1 reviews | Active since Nov 2014
13 Dec 2018, 15:04
Customer deceived
Been to a Ackerman store about 20min ago to buy a swimming costume for my kid, left the store got home and noticed the size is wrong went back immediately but they refused to exchange for correct size. Saying the moment you outside the door we do not exchange or refund. It all happened in 30min from buying and going back to the store for exchange....now I have to keep something that is no use for as they won't refund or exchange. Really disappointed with the service.
Helpful (0)
Replies (3)0
Replies (3)
Ackermans's replyOfficial
13 Dec 2018, 15:46Good day Mark,
We sincerely apologise for the service failure. We are investigating where the failure arose and will ensure that it does not happen again. Please provide us with an alternate contact number, as the Divisional manager of the store would like to contact you regarding your complaint.
Kind regards, Ackermans Customer Service
We sincerely apologise for the service failure. We are investigating where the failure arose and will ensure that it does not happen again. Please provide us with an alternate contact number, as the Divisional manager of the store would like to contact you regarding your complaint.
Kind regards, Ackermans Customer Service
Best regards,
Ackermans's reply13 Dec 2018, 15:46
Official
Good day Mark,
We sincerely apologise for the service failure. We are investigating where the failure arose and will ensure that it does not happen again. Please provide us with an alternate contact number, as the Divisional manager of the store would like to contact you regarding your complaint.
Kind regards, Ackermans Customer Service
We sincerely apologise for the service failure. We are investigating where the failure arose and will ensure that it does not happen again. Please provide us with an alternate contact number, as the Divisional manager of the store would like to contact you regarding your complaint.
Kind regards, Ackermans Customer Service
Best regards,
mS
mark S's updateReviewer Update
13 Dec 2018, 19:57The number provided is correct and you guys can get hold of me anytime Friday.
mS
mark S's update13 Dec 2018, 19:57
Reviewer Update
The number provided is correct and you guys can get hold of me anytime Friday.
Ackermans's replyOfficial
20 Dec 2018, 15:46Good day Mark,
We have been informed that you have been assisted and the relevant feedback has been given to you. Thank you for bringing this to our attention.
Kind regards, Ackermans Customer Service
We have been informed that you have been assisted and the relevant feedback has been given to you. Thank you for bringing this to our attention.
Kind regards, Ackermans Customer Service
Best regards,
Ackermans's reply20 Dec 2018, 15:46
Official
Good day Mark,
We have been informed that you have been assisted and the relevant feedback has been given to you. Thank you for bringing this to our attention.
Kind regards, Ackermans Customer Service
We have been informed that you have been assisted and the relevant feedback has been given to you. Thank you for bringing this to our attention.
Kind regards, Ackermans Customer Service
Best regards,