Customer complaint

Dear Ackermans

I've been trying to open an account with you for several times since August if I'm not mistaken but,since today I've never received any of your response.I had all the documents needed from me still no avail.I tried calling u but,I was put on hold till I drop my call.Today I went to the same store again,I didn't receive any clarification of what went wrong.I was told to apply again.

I've never experienced something like this before,your service is very poor it shows that are negligent and u don't care about your customers at all.