Customer care too lazy to work

Their customer service agents are so damn lazy to help!! I just got off the phone with Sukesana (something like that, not sure on spelling, going on pronunciation) and asked him to check which store will have the pink dungaree I bought my 6 year old that is too small! I bought her the 8-9 years as she wasn't with and their clothes aren't spot on and it's too tight and that was the biggest the store had! He tells me to go to N1 or Bothasig!! He didn't even check if they have and wants to send me running around like a chicken without a head!!! Damn lazy people working there!!!