CUSTOMER CARE CASE – CSA0018UE – IS RESOLVED [#CSA0018UE] [JQG8898] Order No ***0

Good morning,

I placed an online order on the 3rd of April 2025; I then received a call to say the store I chose for collection was undergoing renovations. I chose another collection store.

I never received any communication after that until I sent an email on the 8th of May 2025 following up on the order. I was then promised that the E commerce Team will be in contact, never heard from them.

I followed up on the 20th of May 2025, my query was closed, and it said it has been escalated to E- Commerce.

I still haven't received any form of communication form the E Commerce Team.

I would like Ackermans to refund me, since they have failed to deliver .

Thank you