Customer care and incompetency.

I did an online application for a store card last year December 2017, I submitted all the supporting document with my application. I called the call center to confirm if they received the application and the document and they said they did and I should wait for 24-48hr for the outcome of my application. 2 weeks later I called to check the status of my application and they told me that they still processing it, I never got a massage nor a reference number until I decided to give up. Moving on, 19 Oct 2018 I decided that I wanted to open a store card again and I decided to go to the shop now, I went to Ackermans in Corner Eloff and Commissioner. The teller that assisted me told me that I still have a pending application they are processing referring to the "online application that I made in Dec 2017" and advised me to go to another Ackermans in corner Kerk and Joubert for a new application. I went and they processed a new application in store and all my document were scanned in the system and I was told that I will receive feedback within24-48hr. On the 29 October I decided to call the call center and check the status of my application and they told me that it was been processed and I was furious and the escalated the matter to their team lead. I spoke to a guy called Mawetho and on the 30 I received an SMS saying my application is been processed and they will call to finalize the application details with these Reference number" ********** 4". Today is the 02 November 2018 and I have not received any feedback regarding my application if it was approved or declined. I am so angry because I was given false information about the Turnaround time of 24-48hr and mostly am disappointed how Ackermans take their customers for granted, I have never received such incompetency since I have became a customer of Ackermans, this is truly disappointing.