TS
TEBOGO S

1 reviews | Active since May 2011

04 Jan 2017, 13:10

Customer abuse is a serious illness in your store.

<p>Well I went to Ackermans in Arcadia (Sancardia), to close my account. The assistant said she was waiting for a phone. We waited 1 hour and 30 minutes, ***? </p> <p> </p> <p>I asked to speak to the store manager, these ****** girls kept quiet I then went upstairs to find the store manager. I asked to close an account, and explained my dissatisfaction to her, she openly said they are rude because I am closing my account, because its their job to open accounts. </p> <p> </p> <p>Lets get this **** straight: We do not open accounts for them to make sales but for us to buy. Dont be emotional when we leave. Anyway, I had to eventually use my cellphone to cancel the account. I am not coming back and will ensure that my family and friends close their accounts until you sort your stuff with basic customer service.</p>

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Replies (3)
Ackermans
Ackermans's reply04 Jan 2017, 13:20
Official

Good day Tebogo,

We sincerely apologise for the service failure. We are investigating where the failure arose and will ensure that it does not happen again. Please provide us with an alternate contact number, as the Divisional manager of the store would like to contact you regarding your complaint on Hellopeter.

Kind regards,

Ackermans Customer Service

Ackermans
Ackermans's reply06 Jan 2017, 16:42
Official

Good day Tebogo,

To date we have not received any response from you.

In order for us to assist you with your complaint, we await your response.

Kind regards,

Ackermans Customer Service

Ackermans
Ackermans's reply12 Jan 2017, 12:33
Official

Good day Tebogo,

We can confirm that the Divisional Sales Manager has been in contact with you and that your complaint has been resolved. Thank you once again for bringing this to our attention.

Kind regards,

Ackermans Customer Service