1 reviews | Active since Dec 2016

20 Dec 2016, 08:17

Credit department horrible

<p>Phoning me to collect. I mention you have phoned and that the amount has been paid, then slamming phone down in my ear, after being monosyllabic and using my name like we are old friends is one way to make me a very angry customer. Please train you employees with MUCH BETTER phone manners. Please </p>

0
Replies (3)
Ackermans
Ackermans's reply20 Dec 2016, 09:00
Official

Good day Natalia,

We sincerely apologise for the service failure. We are investigating where the failure arose and will ensure that it does not happen again. Please provide us with an alternate contact number, as the Divisional manager of the store would like to contact you regarding your complaint on Hellopeter.

Kind regards,

Ackermans Customer Service

Ackermans
Ackermans's reply20 Dec 2016, 09:11
Official

Good day Natalia,

We sincerely apologise for the service failure. We are investigating where the failure arose and will ensure that it does not happen again. Please provide us with an alternate contact number, as the relevant department would like to contact you regarding your complaint on Hellopeter.

Kind regards,

Ackermans Customer Service

Ackermans
Ackermans's reply04 Jan 2017, 16:28
Official

Good da Natalia,

We are trying to contact you without success.

We have been informed that you have been assisted. Thank you for bringing this to our attention.

Kind regards,

Ackermans Customer Service