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khanyi N

1 reviews | Active since Jun 2012

13 Apr 2022, 06:13

COVER UP OF POOR PERFORMING PHONE.

I Baught a Premio AT ackermans on the 3 April 2022.I was looking for a decent second phone with lasting Quality.I chose Premio for R699.00 because it looked descent compared to other phones of the same Price Range, Much to my Diseappointment whe i discoverd that the Premio is the same as Mobicell a poorly performing Device, the Only Diffrence is the Cover of the phone and the Name Primio.

My dissapiintment was the fact that i baught a Mobicell with a diffrent Name while i Refutedly Avoided to Purchase a Mobicell because of Bad Experience with the Brand.

I took the phone back to the Store to lay a Complaining for buying a brand covered with a Diffrent Name(False Pretense).I was informed they dont Return Phones within Seven Days unless there is a technical Problem.A Buyers Remo**** is what im experiencing , forced to buy a alternate phone under False pretense.

No Body wants to purchase a Mobicell because of its Poor Performance. I Tried to Sell it and No one wants to touch it .Gravly Dissappointed wity a Phone . Im not happy with Ackermans for Covering up a poor performing phone with a New Name.

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Replies (2)
Ackermans
Ackermans's reply13 Apr 2022, 11:21
Official
Good day Khanyi,

We sincerely apologise for the service failure you have experienced.

We appreciate your feedback and will ensure that your query is escalated to the Divisional Sales Manager for investigation. He or she will contact you soon.

Kind regards, 
Ackermans Customer Service
Ackermans
Ackermans's reply22 Apr 2022, 15:02
Official
Good day Khanyi,

We have been informed that you have been assisted and the relevant feedback has been given to you. Thank you for bringing this to our attention. 

Kind regards, 
Ackermans Customer Service