Correction of ID as password protection on an account statement

I am very angry with ACKERMANS, I normally get my account statement every month and every time I try opening the PDF, the ID Number rejects, so on Saturday 3 may I contacted them requesting them to resend my statement with a correct matching password (my ID number) and they took me through some security questions and the lady by the name of Olerie said I failed, to day I called again speaking with 1 colored sarcastic lady who was very rude where everytime I was speaking she kept on cutting in between telling on how I failed my security questions.

The thing is I urgently need my statement and I won't be able to wait coz all they need to do is fix the issue on their side. I already have my statement I just need to open it.

Please correct my ID number on your side ACKERMANS then I will open my own statement fix you mistakes please.