KE
Khalid E
1 reviews | Active since Feb 2012
20 Dec 2017, 08:39
Confusing
I logged a complaint as i made a big payment on 3rd November and Ackermans was still demanding funds for November statement.explained that i always make a big payment this time to Free up extra funds for festive period. Got a Call from "Shaneese" on 11 December as she promised and said that i am clear for November, December etc installments, as my account payments is in a positive, after she checked the statement information BUT i still got an SMS reminding me i need to pay December installment. What do i do now?? it looks like a Double installment for last month and this month. Dropped rating to POOR as this is not acceptable as it makes it seem like im in arrears.
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Replies (2)
Ackermans's replyOfficial
20 Dec 2017, 09:17Good day Khalid,
We appreciate the time taken to notify us of your dissatisfaction.
Please give us the opportunity to resolve the matter. We will contact you shortly to address the complaint.
Kind regards,
Ackermans Customer Service
Best regards,
Ackermans's reply20 Dec 2017, 09:17
Official
Good day Khalid,
We appreciate the time taken to notify us of your dissatisfaction.
Please give us the opportunity to resolve the matter. We will contact you shortly to address the complaint.
Kind regards,
Ackermans Customer Service
Best regards,
Ackermans's replyOfficial
11 Jan 2018, 10:56Good day Khalid,
We have been informed that you have been assisted and the relevant feedback has been given to you. Thank you for bringing this to our attention.
Kind regards,
Ackermans Customer Service
Best regards,
Ackermans's reply11 Jan 2018, 10:56
Official
Good day Khalid,
We have been informed that you have been assisted and the relevant feedback has been given to you. Thank you for bringing this to our attention.
Kind regards,
Ackermans Customer Service
Best regards,