Compliant

I have been trying to open an account since last year and the service I have gotten is appalling. I mean since last year they do not contact me. I send the applications forms and still nothing. its been three months already. I went to the store in Florida Goldman street to apply they didn't make me fill in a form they scanned my things. They all keep saying that they are offline I mean where is the customer service here. I call the customer care and the guy says to me before I write this review I must get my facts straight first. My facts are straights. All I would like is for the account to be opened that's all what is so hard with that. I have scanned the application document more than once. Instead of telling me the second time that I did not scan correctly no I do not get told this instead I get told nonsense and attitude. I just would like an account that is it. Why must it me this dramatic and this hard.