Complaint: Order Number ***3

Dear Ackermans Complaints Department

My name is Yandiswa Myeko with email address *** and cellphone number ***. On the 26th of May 2024 I submitted an online order with order number ***3, and I requested that it becomes a delivery to my home address which is Ny 21 no 138 Gugulethu 7750.

This order was submitted and I made the appropriate payment, subsequent to that I received updates about the status of my order and that it was in transit to be delivered to the address mentioned above. Earlier this morning I received a call from a very rude delivery driver from a company called “The courier guy” who told me that I need to meet him at a police station to come pick up my order as his company does not deliver to my area.

This is very inconveniencing to me as a customer, and is against the agreement I made with Ackermans for the parcel to be delivered to my address, with no prior notice provided to me that the delivery will be at another address than the one I specified. Now this is not the first time I am having a parcel delivered to my house, other credible companies like Take a lot and Mr Price have and continue to deliver my packages to my home address irrespective and with no issues.

The driver has indicated that he would then need to return my parcel due to this, and I would like to find out the way forward from Ackermans, as I had made this purchase agreement with Ackermans and not “ The courier guy”. I am very unsatisfied and utterly disappointed at the service I am receiving now as an Ackermans customer. I made contact with your customer service careline with call reference number 2920 today and spoke to Phumlani, who simply gave me this address to send my complaint for resolution.

I am reachable on both my email addresses: ***, ***, as well as my cell number ***.

I would appreciate your speedy response.

Yandiswa