Complaint

On the 21 April I went to ackermans to buy a smart watch for my daughter, yes I git it and I bought it cash , we arrived home a watch was set up before a week a watch started to loose it's digital time , my daughter reported that and my husband as well told me , after 3 weeks I d decided yo take it back to the shop , only yo find that I will get yooo a horrible serve from the lady Ivy who doesn't listen to the clients when they speak. I told her the problem he took the watch he charge it in the shop to see if is working, I left the watch in the shop. On my arrival she talled me the watch is working she is not taking it, I log a complaint with their customer services, I was told they will come back yo me within 48hrs , even today no communication received from anyone, I was given ref no csa01afa frm customer services

Ackermans connect wonderpark, shop 3057