Complaint

The staff from finance is so rude, including the Managers, i spoke to 1 of the reps this morning and the way she was talking to me i had to request the Manager, Siua Cishe took a call and i must say, the guy does not have management s****s at all, i wonder what are the criteria of becoming a Manager there. I paid my acount in December and short paid with R78, when i explain to the lady who called me she did not wanna listen and insisted that i have to pay now the R502, i work at billing department myself so i knew this was utter rubish hence i requested the Manager.

I explained to him the same story, even telling him that if they do EFT i can transfer now as my only problem is going to the shop as i am going to work. I have already made the payment of R79 and my account is due by the 31st Jan. My problem is the lady said whether i pay or not, i will still receive calls from them for the outstanding amount which is only due end of Jan, and i will be charged for these calls.

Who in the right mind call a customer for the installment which is not yet due and charge a customer for that call?

Ackerman's staff doesn't know what customer service is, there are so many competitors out there and they need to up their game, they get paid because of customers. So many companies are retrenching and they are not giving their customers the reason to stay.

I will pay off my account and close it permanently