Complaint

I write this as a very angry Ackermans customer.

Here's my story:

On the 2nd of July 2022, I bought a R600 gift voucher at their Centurion Blue Valley store. I was given a till slip and a card. When the person I gave the voucher to went to redeem it, she was told to produce an sms that goes together with the card and the slip. To my surprise, I did not receive any sms. The lady who helped me did not even ask for my numbers. Ok, I asked my cousin to send me a picture of the slip, so I can go to the shop to ask for the sms. Unfortunately I couldn't go myself, so I sent my sister. When she got there, she was told that they can't help her because the slip she has is a customer copy and doesn't have a barcode. I do not understand why she couldn't get help when the slip clearly shows that the voucher was bought at that very same store. I'm livid as I'm typing this. Why am I being given the runaround, when their staff members are the ones who clearly failed to do the right things? I honestly do not understand why we can't redeem the voucher. My R600 cannot disappear just like that.